FAQ
Welcome to our FAQ's. We have tried to answer the most common questions and even provided some live demos of the principal actions you'll make as a user of the platform.
Orders & Customers accounts
Below are some of are common questions about orders
Do I need to create an account to place an order?
Yes. Creating a B2B account is mandatory in order to access pricing, place orders, and view your purchase history. If you do not yet have an account, you can request one directly on our platform.
Can my employees also have an account?
Yes. From you My Account area, navigate to the "Company Users" widget (at the bottom). From here, you'll see all other active company users and be able to invite your first user or more users.
Once a company user logs in, they'll also have access to a variety of shared actions and activities that all other company users can see. This currently includes:
Orders - users will see all orders placed by the company
Shopping lists - users will see all shopping lists created by the company
Address book - users will see all addresses added by the company
Can I modify or cancel an order after submitting it?
An order can be modified or canceled as long as it has not yet been processed. Please contact us as soon as possible at info@yummysport.com and include your order number so we can verify whether a modification is still possible.
Is there a minimum order amount?
Yes, a minimum order amount may apply depending on your commercial agreement. This amount will be indicated when validating your cart. If you have any questions or would like to discuss changing this amount, please contact us at info@yummysport.com.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
How long will it take to receive my order?
Orders are processed Monday to Friday within 48 hours. Delivery may take up to 2 business days. If you need information or wish to modify your order, please contact us at info@yummysport.com and include your order number to facilitate processing.
Do you ship everywhere in Canada?
Yes, we ship across Canada. Delivery times and shipping fees may vary depending on the region and order volume.
How can I track my order?
Once your order has shipped, you will receive a confirmation including tracking information, when available. You can also view your order status in your customer account.
What should I do if I receive a damaged product or my order is incomplete?
If your order arrives damaged or incomplete, please contact us as soon as possible at info@yummysport.com and include your order number and, if possible, photos of the issue so we can assist you promptly.
Products & Inventory
Below are some common questions about our products
Are the products displayed always in stock?
We do our best to keep inventory up to date. Temporarily out-of-stock products are marked with a “Not available” tag. If an item becomes unavailable after your order is confirmed, we will contact you promptly to propose a solution.
A product is currently unavailable. When will it be back in stock?
It is important to understand that an unavailable product is an anomaly for Yummy Sports. We strive to keep our entire catalog in stock. As such, it is difficult to always provide a restock date. However, we have implemented a waitlist system to notify you when an out-of-stock product becomes available again. Simply visit the product detail page and the Add to Cart button will be replaced by a waitlist sign-up button. Follow the process and you will receive an email notification once the product is back in stock.
Can I order a product that does not appear on the platform?
Depending on your commercial agreement, some products or formats may not be displayed online. Please contact us at info@yummysport.com and specify the product you are looking for so we can review a potential agreement adjustment together.
Is it possible to receive samples?
We always strive to distribute samples for your employees and customers according to our capacities.
Prices, Billing & Payments
Below are some common questions about pricing, billing and payment methods.
The price displayed on the platform is not the one we agreed on?
This is most likely an error on our part. Please contact us at info@yummysport.com and include the SKU number of the affected product so we can validate the accuracy of the price.
Do the prices displayed include taxes?
No. Prices displayed on the platform do not include taxes. These will be calculated and added at checkout according to your province.
When are monthly promotions available? How can I find them?
We announce monthly promotions by email on the 18th of each month and make them available 48 hours later. They are therefore active from the 20th to the 19th of the next month (Ex : 20th of March to the 19th of April). If you haven't seen our email, the promotion available to you will also be shown at the top of the page when you click on "Shop". If there's no promotion at the top of the page, it's because there's none active for you at the moment.
Please note that once a promotion has ended, it will not be applied retroactively nor combined with a new promotion.
What payment methods are accepted?
Available payment methods may vary depending on your customer account (e.g., credit card, net terms). Applicable options will be presented at checkout.
Can I obtain an invoice for my orders?
Yes. An invoice is generated for each order and is accessible through your customer account. Simply access the detailed transaction view and click the “View and download invoice” button. If you have trouble finding it, please contact us at info@yummysport.com.
What is my account balance?
Your account balance and credit limit are available directly in your customer account under the “Financials” section. These are automatically updated following your payments. If you believe information is not up to date and is blocking your ordering process, please contact us at info@yummysport.com.