Shipping policy


Thank you for partnering with us. This Shipping Policy outlines how orders are processed, shipped, and delivered for our B2B customers. 

 

1. Order Processing 

  • All orders are processed within 2–5 business days (Monday–Friday, excluding holidays) after payment or confirmation. 

  • All orders placed after 3PM will be processed the following business day. 

  • Large-volume or custom orders may require additional processing time. If so, we will notify you directly. 

You will receive a confirmation email once your order has shipped, including tracking information if available. 

 

2. Shipping Methods & Carriers 

We ship via trusted carriers such as: 

  • GLS 

  • Canada Post 

  • UPS 

  • FedEx 

Shipping method is determined based on order size, weight, destination, and customer preference (if applicable). 

If you have a preferred carrier or account number, please provide this at checkout or contact us prior to placing your order. 

 

3. Shipping Rates 

Shipping costs are calculated based on: 

  • Order weight and dimensions 

  • Shipping destination 

  • Selected shipping method 

Shipping is free for all orders over 1000$ CAD. If your order is below this amount, rates are always calculated at checkout.  

For bulk or high-volume orders, shipping may be invoiced separately after checkout if freight rates require manual calculation. 

 

4. Freight & Large Orders 

Orders requiring pallet shipping or LTL freight: 

  • May require additional handling time 

  • Are subject to freight carrier scheduling 

  • May require a loading dock or liftgate service (additional fees may apply) 

 

It is the customer’s responsibility to ensure the delivery location can receive freight shipments. 

  

5. Delivery Timeframes 

Estimated delivery times: 

  • Domestic: 2–7 business days after shipment 

  • Long distance (ex: Montreal to Vancouver) : 7–21 business days after shipment 

  • Freight: Based on carrier scheduling 

Please note that delivery timelines are estimates and are not guaranteed. 

 

6. Order Tracking 

Tracking details will be sent via email once your order has shipped. If you do not receive tracking information within the expected processing window, please contact us at info@yummysport.com. 

 

7. Damaged or Lost Shipments 

All shipments must be inspected upon delivery. 

  • Any visible damage must be noted with the carrier at time of delivery. 

  • Claims for damaged, missing, or incorrect items must be submitted within 5 business days of delivery. 

  • Please include photos of packaging and products when submitting a claim. 

We are not responsible for delays, loss, or damage once the shipment has been transferred to the carrier; however, we will assist in filing carrier claims when applicable. 

 

8. Split Shipments 

Large or backordered items may ship separately. You will be notified if your order is split into multiple shipments. 

 

9. Shipping Restrictions 

We do not ship to: 

  • P.O. Boxes (for freight orders) 

  • Restricted or embargoed regions 

We reserve the right to cancel or hold orders due to shipping limitations. 

 

10. Incorrect Shipping Information 

Customers are responsible for providing accurate shipping details. 

 

We are not responsible for: 

  • Delays caused by incorrect addresses 

  • Additional shipping fees resulting from address corrections or re-delivery 

 

11. Contact Us 

For shipping questions, freight coordination, or special handling requests: 

Yummy Sports  

info@yummysport.com 

+1 514-814-3824 

330 chemin Saint-François-Xavier 

Suite 220 

Delson, QC, Canada 

J5B 1Y1